Customer Service Excellence
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Introduction
Service Car
In an increasingly competitive marketplace, delivering outstanding customer service is essential for building customer loyalty and driving business growth. Exceptional customer service is the new battleground for gaining a competitive advantage. Offering quality products or services is no longer enough; it is the bare minimum. Neither is it cheaper. Today’s customers expect seamless experiences, characterized by personalization, real-time service, and consistency.
The content of the training aims to equip participants on how to understand customer needs, effective communication, problem-solving, building positive relationships, and cultivating a customer-centric mindset to achieve customer service excellence.
Get in Touch
We’d love to hear from you! Reach out to us for details about our training programs, schedules, and how we can help you achieve your goals.
No. 16 22ND Street, New Achimota
+233 (0)20 062 5026
training@mgaconsultingltd.com
At the end of the session, participants will be able to:
- Understand the Importance of Customer Service to Organizational Success
- Identify and Understand Customer’s Needs.
- Recognize and Adapt to Diverse Behavioral Styles of Customers
- Communicate with Customers to Meet Their Needs.
- Handle Difficult Customers and Resolve Customer Complaints.
- Enhance Customer Engagement and Build Lasting Relationships with Clients
- Use Emotional Intelligence to Manage Customer Interactions
- Measure and Improve Customer Satisfaction Through Feedback and Service Metrics.
This course is designed for :
- Customer Service Representatives
- Front Desk Executives
- Sales and Marketing Professionals
- Business Owners and Entrepreneurs
- Corporate Affairs Officers
- Personal Assistants
- Cashiers
- Frontline Staff
- Relationship Managers
