Introduction

Emotional Intelligence is a vital skill that influences how we navigate social complexities, manage stress, and lead or work within a team. In the workplace, Emotional Intelligence is crucial for fostering effective communication, building strong relationships, and enhancing both individual and collective performance. As businesses and organizations evolve, the ability to understand and manage emotions both our own and those of our colleagues can significantly impact job satisfaction, productivity, and overall workplace harmony.

The training will enable participants to master modern standards of professionalism and etiquettes while gaining a better understanding of self‐management and self‐awareness to have control over their actions and emotions.